Frequently Asked Questions for Physicians

Getting Started

What Is ViClinic?

Dr. ViAI is ViClinic's virtual healthcare consultant and AI-powered symptom checker. It allows patients to receive preliminary diagnoses and triage.

Who can register for a ViClinic account?

Potential patients and licensed healthcare providers or physicians can register new user accounts through ViClinic.

To register on the ViClinic mobile app or site, new users must create an account by entering their name and email address, creating a secure password, and offering other specific account information unique to them. Users must be 18 years or older to form a binding legal contract.

How does a physician’s state license work when practicing through virtual health platforms?

Through the app, physicians can see where patients are located for treatment eligibility. Healthcare providers may filter and select available patients in the locations where they have active unrestricted licensure. After obtaining informed consent for consultation from patients in these specific, licensed areas, physicians and other healthcare service providers can provide virtual consultations.

What equipment is needed to conduct a video visit?

ViClinic is designed to be accessible to patients and healthcare providers on a wide range of devices. Users may access the platform via an Android Phone or tablet, an iPhone or iPad with the camera enabled, or a computer with an internal or external camera. Users accessing ViClinic via a mobile device must download and install the ViClinic app before using it.

How do I conduct a physical exam remotely?

In conjunction with the thorough collection of a patient’s medical history, many health care providers feel that the information they can obtain from a video visit is sufficient for the accurate diagnosis of many conditions.

Many in-person physical exams can be done remotely. Even without being physically present with the patient, you can still visually assess general distress, skin tone, clarity of thought and speech, respiratory rate, work of breathing, walk, and more. Additionally, you can also have the patient assist in a physical exam during a virtual consultation by having them follow your instructions to palpate areas of tenderness, assist in moving the camera to visualize areas such as the oropharynx, and assist in abdominal self-exams.

How will patients find me?

ViClinic is designed to help you see your current patients and even expand your practice by finding new patients. ViClinic healthcare providers find new patients in several ways:

  • Through our own direct-to-consumer marketing efforts
  • By inviting your own patients to register to use Viclinic for virtual visits
  • Through your own social media. We provide tools for social media posts

Once patients require care, they can book virtual appointments to meet with you.

What specialties are a good fit for the ViClinic virtual platform?

Many different kinds of board-certified physicians and healthcare providers find that ViClinic is a great fit for their practice. This includes:

  • Family and emergency medicine physicians
  • Internists
  • Pediatricians
  • ENT providers
  • Dermatologists 
  • Women’s health physicians
  • Nurse practitioners
  • Registered dieticians

ViClinic is also available for behavioral health practice, including therapy and psychiatry.

How much time do I need to commit to ViClinic?

One of the benefits of virtual health is that you determine your own schedule. You’ll practice on-demand based on how often you choose to practice. Urgent care providers often practice during a dedicated time, logging into our platform to see patients when it’s convenient for their schedules.

In many cases, providers who practice other specialties will open up available appointments for patients to book.

Generally, you should commit an average of 2 to 3 hours daily to be available for virtual video consultations.

What type of training does ViClinic offer?

We want ViClinic users to feel confident when they are using the platform, which is why we offer a range of training opportunities. All ViClinic providers have access to video-based training as well as 1:1 training sessions with a member of our team. Training includes an overview of the ViClinic platform and telehealth best practices. ViClinic providers must complete training and pass a final assessment to see patients.

How do physicians register for ViClinic?

Our registration process is simple: Download the ViClinic app or visit; choose “I’m a physician,” then complete and submit your medical profile.

If your credentials meet our criteria and your attributes match our current needs, we’ll put your application in process right away.

But we also understand this is a two-way street. If applicants are unsure about moving forward, they can speak with a member of the ViClinic onboarding team to learn more about the platform.

Be a part of healthcare’s next generation; become a member of the Virtual Healthcare Movement with ViClinic.

Connect with new and existing patients for live video consults wherever you are, wherever they are, on your phone or computer. It’s easier, faster, and more personal access to healthcare.

Features and Functionality

Which medical conditions aren't treated in virtual settings?

Conditions that require an in-person consultation should not be treated remotely. Please ask patients to see an in-person healthcare provider, or seek medical attention at a hospital if your patient is experiencing any of the following:

  • Traumatic brain or spinal cord injuries
  • Chest pain and/or numbness
  • Vomiting blood or coughing blood
  • Lacerations
  • Loss of consciousness
  • Broken bones
  • Severe burns
  • Ear infections
  • Any other healthcare issues that require emergency response
Which medical conditions do physicians treat via ViClinic?

Patients treated in a virtual setting typically have acute care needs that don’t require a trip to the emergency room. Some examples of the conditions healthcare providers treat virtually include: 

Acute Bronchitis, Headache, Fever, Conjunctivitis, Influenza, Back pain, UTI, Respiratory Infection, Sprains and Strains, Sinusitis, Diarrhea, Pharyngitis, and Exacerbations of Chronic diseases like Asthma or Diabetes.

ViClinic can be used to manage chronic healthcare conditions by supporting, directing, and educating the patients. It can also be used to monitor patient rehabilitation after various surgeries and other medical procedures.

How long is a typical online consultation?

A typical doctor visit online through the ViClinic lasts about 10 to 15 minutes; the amount of time needed to handle most medical issues. Most in-person medical visits typically last somewhere about 10 minutes—but also require patients to travel, sit in a waiting room, and then finally wait to be seen in the exam room. Of course, online consultations can and last longer should a physician deem it necessary.

Where can a physician take a video appointment to consult with patients?

Physicians conduct appointments from any private location. This means that at a healthcare provider, you cannot take an appointment with anyone else in the room with you. To ensure patient privacy, we recommend taking appointments from your home or office with the door closed.

Patients will be able to focus better if the environment behind you is a light solid color, clean, simple, and not distracting. A light blue or green backdrop is preferable for the optimal video experience. Position yourself in front of a blank wall instead of a wall full of bookshelves to keep the focus on your medical care instead of your physical location.

How does ViClinic’s appointment scheduling work for patients?

Patients have a few options when scheduling a virtual visit with ViClinic physicians:

  • If the patient does NOT know who to visit:
    To make requests for on-demand or ASAP visits, or to schedule an appointment, patients can select their preferred specialty and language. Then, patients complete a medical questionnaire for their EHR (electronic health records) and pay for the service. Viclinic’s algorithm will match and suggest the appropriate physicians and healthcare service providers based on patient needs.
    If a patient selects the specialty and language that matches yours, you will receive an available visit request notification, as well as a detailed description of the patient’s health concerns. From this point, you can either accept or decline the request for an appointment.
    Once you accept a patient’s virtual visit request, you can specify the start time for your appointment. Before the visit starts you will have access to the patient’s Electronic Health records (EHR) for review.
  • If the patient knows which provider they would like to see:
    Patients can schedule visits with their dedicated physician or healthcare provider. If you are listed on a patient’s My Doctor list, you can get visit requests directly from your patient. Medical professionals can send invitations to all of their existing patients so they can consult with them through ViClinic’s virtual platform.
  • If the patient wants to schedule follow-up visits with the same provider:
    Physicians can conduct repeat consultations with patients when needed. You can schedule follow-up calls at the end of your first consultation with a patient, or go back and schedule a follow-up later.
How does medical documentation work with ViClinic?

ViClinic is designed to be so much more than just a telehealth tool; it’s an entire virtual care management platform. In fact, many independent physicians use ViClinic to manage their in-person and virtual patient charting. Providers and physicians can add notes to patient charts on our proprietary electronic medical records (EMR) solution directly through the ViClinic platform.

ViClinic’s medical documentation tools are available to write notes and make recommendations during ViClinic video consultations while discussing treatment with patients. Providers can also make notes after a virtual visit as well. If developments arise, you may also edit medical records within a week after each visit. The ViClinic platform also enables chat features to interact with patients as needed.

Security and Privacy

Does ViClinic provide health care services?

No, it doesn’t. ViClinic, Inc. does not practice or provide healthcare services. The healthcare professionals who provide virtual medical services through ViClinic are independent professionals, practicing on their own or within independently-owned professional group practices.

ViClinic, Inc. does not practice medicine or any other similar licensed profession. Additionally, ViClinic does not interfere with the practice of medicine or any other licensed profession by medical professionals.

Healthcare providers are personally responsible for the services they provide, as well as maintaining compliance with any requirements applicable to their profession and licensure.

Neither ViClinic nor any third parties, who promote or provide anybody with a link to the healthcare services, shall be liable for any professional advice obtained from a healthcare professional via the ViClinic platform.

Who covers malpractice for virtual health visits?

Healthcare providers who practice via the ViClinic App are liable for any malpractice claims that arise related to services they provide through the platform.

Billing and Pricing

How much does an online visit cost for patients who use ViClinic?

Physicians have various options to get and manage extra earnings.

Price 1: There is a set, standard price for on-demand visits with unknown patients. This price varies based on each healthcare provider’s specialties, as well as the preferred language used during a visit, and the provider and patient’s country.

Price 2: Healthcare providers and physicians can set up a separate price-per-consult for patients listed in their “My Patients” group. 

Reimbursement: Providers can explore other payment options, including reimbursement from health insurance companies to see if a visit to you is covered by them.

Does ViClinic accept health insurance?

Many health plans and employers provide virtual health platform coverage as part of their benefits. Patients can discover if they are covered by setting up their account online at ViClinic, or by reaching out to their benefits manager. If a patient does not have access to health plans or employer benefits, they can set up an account to pay physicians directly.

How are healthcare providers paid through the ViClinic platform?

Physicians can register their bank account details to connect to the ViClinic payment system.

Healthcare providers receive their earnings directly from patient via Stripe payment system. The ViClinic team goes into greater detail regarding payment during onboarding.